At kidsareheros.org, we stand behind our digital products and want you to be completely satisfied with your purchase. However, we understand that sometimes a product may not meet your needs or expectations.
If you have purchased a digital download from our site and would like to request a refund, you can do so within 24 hours of your purchase.
How to Request a Refund
To initiate a refund for a digital download, please follow these steps:
Contact Us: Send an email to support@kidsareheros.org with your order number and the reason for your refund request.
Provide Proof of Purchase: Please attach a copy of your receipt or order confirmation to the email.
Once we receive your refund request, our customer support team will review it and process your refund if it meets the criteria outlined in our policy.
Refund Processing Time
Refunds are typically processed within 3-5 business days after the request has been approved. The refund amount will be credited back to the original payment method used for the purchase.
Exceptions and Limitations
Please note that refunds cannot be issued for the following reasons:
Requests made after the 24-hour refund window
Digital products that have been downloaded, copied, or shared
Bundles or discounted product packages that have been partially downloaded or used
We reserve the right to refuse a refund request if it violates our terms and conditions or if we suspect any fraudulent activity.
If you have any further questions or concerns about our refund policy, please don’t hesitate to contact our customer support team at support@kidsareheros.org.